Sample Reference Check Questions

Product Information

Checking vendor references is an integral part of the vendor evaluation process. But, are you asking the reference the right questions? Which questions give you the best, most accurate snapshot of the vendor’s capabilities? ICN’s “Sample Reference Check Questions” comprehensive collection offers over 45 questions that can be tailored to your specific needs and ensures your organization asks vendors all the right questions.

A sample of these questions include:

• How would you rate their performance to-date?
• What were the core objectives of your implementation of the product or service?
• Are you experiencing any difficulties in maintaining the system?
• Does the vendor provide post-implementation support?
• If the product is in production, does the performance meet or exceed the expectations you had at the beginning of the project?
• We all know that no vendor is perfect. In what areas have you experienced challenges in working with them?