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Friday, February 26, 2021

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Service Level Agreements - Less Is More

Service Level Agreements - Less Is More

Service Level Agreements - Less Is More was originally presented as a breakout session at the 2010 Caucus IT Procurement Summit. Here’s what some of the attendees said about the program:

“Outstanding Presentation - Best One Yet”

“Excellent Presentation with Very Useful Info”

“Very Engaging, Good Pace”

“Funny, Interactive, Presented Very Well”

“Impeccably Prepared!”

Now, Elgin Ward and Pat Campbell have adapted the program for presentation as an online seminar.

Service Level Agreements (SLAs) establish requirements for superior vendor performance. They are a very important component of high achieving organizations. Past experience suggests some work very well, while others fall short and fail of to meet expectations.

Join two of ICN’s SLA Lab instructors for this recorded online seminar and learn about some of the pitfalls to avoid and some of the best practices and principles to follow when building service level agreements. Following a simplified regimented process can be essential for creating of effective service levels.

Price: $39.00

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