Service Level Agreement Package

Product Information

Are your Service Level Agreements packaged with goals, metrics, and remedies?  ICN’s SLA Package will provide the documents you need to galvanize your supplier relationships.   Some of the documents are stand alone while others are packaged in formal documents like statements of work.  This package contains seven documents spanning over 160 pages of field proven information. 

The package contains actual working documents such as:

• Service Level Agreement Master Template
• Outsourcing Agreement Service Level
• Statement of Work Data Center Service Level Metrics
• Statement of Work Call Center Service Level
• Application Service Provider Service Level
• Operations Center Service Level Template and Metrics
• Help Desk and Call Center Customer Service Levels

Click here to view memorandum.

Register or login to see the Master Template of this product.

Register or login to see the sample of the Outsourcing SLA of this product.

Register or login to see the SOW SLA DataCenter sample of this product.